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Questions.
Questions.
Whatever you need help with, we are there for you fast and easy.
Status
Here you will find up-to-date information on disruptions in our data centres, telecommunications or other restrictions.
Here you will find up-to-date information on disruptions in our data centres, telecommunications or other restrictions.
Emergency announcement
In the event of a major problem, we will make an emergency announcement on both the support hotline and the emergency number. When you hear this, the problem is already being resolved. You then no longer need to contact us. Please understand that we will not answer any calls in such situations.
Emergency announcement
In the event of a major problem, we will make an emergency announcement on both the support hotline and the emergency number. When you hear this, the problem is already being resolved. You then no longer need to contact us. Please understand that we will not answer any calls in such situations.
Disruption prevention
Any disruption is one disruption too many. We do everything we can to avoid outages or disruptions of any kind and to ensure the uninterrupted operation of Amparex.
Our data centres are ISO 27001 BSI IT-Grundschutz and TÜV-certified and comply with the Tier 3 standard. This means that there are completely independent and redundant external power supplies including redundant UPS and redundant power generators. Cooling is ensured via multiple paths. Fail-safety is also increased by several fire compartments. Internet connection, firewalls, switches and all data lines are designed redundantly.
Disruption prevention
Any disruption is one disruption too many. We do everything we can to avoid outages or disruptions of any kind and to ensure the uninterrupted operation of Amparex.
Our data centres are ISO 27001 BSI IT-Grundschutz and TÜV-certified and comply with the Tier 3 standard. This means that there are completely independent and redundant external power supplies including redundant UPS and redundant power generators. Cooling is ensured via multiple paths. Fail-safety is also increased by several fire compartments. Internet connection, firewalls, switches and all data lines are designed redundantly.
Helpful Links
Contact Support
You can reach the Amparex support hotline from Monday - Friday 9.00 am to 5.00 pm CEST (German time). Typically, you can reach us every day from 8.00 am onwards. We will be happy to assist you with questions about the Amparex software. Please note that our office will remain closed during Bank Holidays in Baden-Württemberg, Germany.
You can reach the Amparex support hotline from Monday - Friday 9.00 am to 5.00 pm CEST (German time). Typically, you can reach us every day from 8.00 am onwards. We will be happy to assist you with questions about the Amparex software. Please note that our office will remain closed during Bank Holidays in Baden-Württemberg, Germany.
For urgent queries, you can also call us outside the standard business hours. Even during weekends! Your call would be redirected to the mobile phone of one of our employees.
For urgent queries, you can also call us outside the standard business hours. Even during weekends! Your call would be redirected to the mobile phone of one of our employees.
Amparex remote maintenance
The remote maintenance software is integrated into AMPAREX and can be started from your keyboard by pressing the F9 key. Please provide the displayed ID number to the AMPAREX employee.
You can also download the remote maintenance software to your PC so that our support staff could assist you remotely. The remote maintenance software can be easily started by double-clicking.
Amparex remote maintenance
The remote maintenance software is integrated into AMPAREX and can be started from your keyboard by pressing the F9 key. Please provide the displayed ID number to the AMPAREX employee.
You can also download the remote maintenance software to your PC so that our support staff could assist you remotely. The remote maintenance software can be easily started by double-clicking.
Let's increase your performance.
We are happy to advise you. Do you have any questions about Amparex? Use the contact form now or contact us directly.
Let's increase your performance.
We are happy to advise you. Do you have any questions about Amparex? Use the contact form now or contact us directly.
Let's increase your performance.
We are happy to advise you. Do you have any questions about Amparex? Use the contact form now or contact us directly.